Commuters Feedback Opportunity
Rep. Dykema Announces that Framingham/Worcester Line Commuter Rail Riders Can Provide In-Person Feedback to MBTA at South Station
Boston, MA- Commuter rail riders will get a chance to directly share ride experiences, offer feedback, and voice concerns over the level of service on the Framingham/Worcester line in person to MBTA General Manager Beverly Scott. Scott will be at South Station on Tuesday, December 2nd from 7am-9am to greet rush hour travelers.
"As an essential transportation option for our area, the quality of commuter rail service is of the upmost important to me," said Representative Carolyn Dykema. "Local legislators and I have been in discussion with the MBTA, the Department of Transportation, and Keolis, the new commuter rail provider, throughout the summer regarding service issues on the Framingham/Worcester line. Providing an opportunity for riders' concerns to be directly heard by management was one of the steps we suggested to provide a better experience for customers."
The transportation company Keolis took over the management of the commuter rail service this past July. After continuing issues with heat delays this summer, Keolis has developed a timeline for track de-stressing on the Framingham/Worcester line to eliminate delays and improve service.
State Representative Carolyn Dykema represents the towns of Holliston, Hopkinton, Southborough and Westborough (pct. 2).